Privacy Policy

Updated: September 22, 2026

Privacy Policy

Turtlebaeche (“we”, “us”) operates turtlebaeche.com as an independent online store. This policy explains how we collect, use, and share information when you visit the site, create an account, place an order, or email support@turtlebaeche.com.

Information we collect

We collect information you provide (name, email, shipping address, order details, and messages you send us) and information collected automatically (device type, browser, IP address, and pages viewed). Payment card data is processed by our payment providers; we do not store full card numbers on this site.

How we use information

We use information to fulfill orders, provide customer support, prevent fraud, improve the store, and meet legal obligations. We do not sell personal information. We do not operate social media accounts for this store, and we do not use third-party social logins.

Sharing

We share information with service providers who help us operate the store, including Shopify, payment processors, warehouses, and shipping carriers, only as needed to provide those services. We may disclose information if required by law.

Retention and security

We keep order records as required for tax, accounting, and customer-support purposes. We use reasonable technical and organizational measures to protect information. No method of transmission over the internet is completely secure.

Your choices

You may request access, correction, or deletion of personal information by emailing support@turtlebaeche.com. Depending on where you live, you may have additional rights under applicable privacy law. Marketing emails, if you subscribe, include an unsubscribe link.

Children

This store is not directed to children under 13, and we do not knowingly collect personal information from children under 13.

Contact

Email support@turtlebaeche.com. Hours: Monday–Friday, 9:00 AM–6:00 PM U.S. EST. We do not provide telephone support. Address: 2381 Zanker Rd, San Jose, CA 95131, United States.

This policy is governed by the laws of the State of California, United States, except where mandatory consumer law requires otherwise.